Cancellation & Refund Policy

Last updated: 16 September 2026

Cancellation

You can cancel an order before it is dispatched by calling +91 9318339162 or emailing sales@indusmercantiles.com with your order number. The full amount is refunded.

Returns

You can request a return within 7 days of delivery if the part is damaged in transit, defective, or different from what you ordered. The part must be unused, unfitted and in its original packaging. Please share photos of the part and packaging when you contact us.

Non-returnable

Parts that have been fitted or used, electrical parts once installed, and items damaged by incorrect fitment cannot be returned.

Refunds

Approved refunds are issued to the original payment method through Razorpay within 5–7 working days of approval (or of receiving the returned part). Your bank may take a few extra days to show the credit.

Wrong or damaged items

If we sent the wrong or a damaged item, we will arrange the return pickup at no cost to you.

Contact

Email sales@indusmercantiles.com or call +91 9318339162.